Jacksonville, FLTax Preparation Office
418 Starratt Rd
418 Starratt Rd
Jacksonville, Florida 32218
US
11:00 AM - 7:00 PM 11:00 AM - 7:00 PM 11:00 AM - 7:00 PM 11:00 AM - 7:00 PM 11:00 AM - 7:00 PM 11:00 AM - 7:00 PM 12:00 PM - 4:00 PM
(904) 299-3060
https://maps.google.com/maps?cid=1159586844311278350
Jackson Hewitt
USD
SERVICES AVAILABLE
Drop off available
Refund Advance
Tax courses
Store Hours:
Day of the Week | Hours |
---|---|
Monday | 11:00 AM - 7:00 PM |
Tuesday | 11:00 AM - 7:00 PM |
Wednesday | 11:00 AM - 7:00 PM |
Thursday | 11:00 AM - 7:00 PM |
Friday | 11:00 AM - 7:00 PM |
Saturday | 11:00 AM - 7:00 PM |
Sunday | 12:00 PM - 4:00 PM |
MAP & DIRECTIONS

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Refund Advance loans are here
Available at this location
Refund Advance
You could get up to $3,500 today with a Tax Refund Advance loan — no loan fee, no interest. Apply for a No Fee Refund Advance loan when you file your taxes.1
Drop-off Available
Perfect for busy lives. Drop off your tax documents and a Tax Pro will take it from there, including a quick call to review your final return and convenient e-signing.
Tax Courses
Whether you want to become a Tax Pro or you already are one, join us for tax preparation classes taught by some of the industry's best tax professionals.
TESTIMONIALS
Hear it firsthand

"The ladies that helped me were friendly and knowledgeable, they were great."
- Roger

"The tax preparer was extremely kind and helpful. I had already been to Jackson Hewitt TWICE this week and both times, my return got denied. The preparers didn't know what they were doing, they kept giving me false information and I was on the verge of never returning. But something told me to give it a try one more time and so I did. When I had came in on my third time, the preparer had told me that it was her last 15 minutes so I could either wait on the next preparer to get there or I could take my business else where. So I stayed (gut feeling) and the preparer that had came in, took care of me and is actually the reason why I would come back! If he was to ever stop preparing tax returns, then I probably won't ever return to Jackson Hewitt unless I was proved otherwise on why I should come back."
- Katie D

"fast competent."
- Eric

"Service was great and helpful"
- Darwin T

"Was very please with the professional, very helpful service I received itemizing my taxes. Making the appointment was an easy phone call and my tax preparer spent a lot of time with me to make sure I received the maximum return and filed my taxes correctly."
- George D

"I have always enjoyed the service we get there. I will continue to come back."
- Danny R

"SHE WAS VERY KNOWLEDGEABLE ABOUT DOING MY COMPLICATED TAXES. I WENT TO A TAX OFFICE BEFORE I CAME TO JACKSON HEWITT AND COMPARING THE 2 TOGETHER, THE OTHER COMPANY WAS NOT AS ACCURATE AS SHE WAS."
- Steven

"We have been using Jackson Hewitt since the early 1990's when our residence was in the Washington DC suburbs. In 2004, we relocated to Jacksonville, Florida, and were quite fortunate to find a Jackson Hewitt office very near our new home. Our 2004, taxes were very complicated due to stock options, rental property, moving expenses, and combined incomes. After the initial work up we had a payment due of just over $11K. Mrs. Ethel Hall was the supervisor and preparer, and we were impressed with the knowledge of individual taxes she possessed, but more importantly the concern she had for the balance due, She even kept it a couple of extra days to review for any improvements. Since that time we have been pleased to come back."
- Damien D

"mad my fee was $80 every year. this year was more ."
- Frank E

"No waiting as a walk in after work. Experienced tax preparer who was fast and explained how the return was done and all exemptions taken for my maximum tax advantage. Return was filed and instructions given on where and when to mail the payment in to the IRS. Very simole.and easy way to file my taxes"
- Mark

"The lady is very detailed and informative"
- Edwin R

"I think the person who did our taxes took time to try to find every exemption we had coming to us. She was very personable and considerate."
- Evon B

"Great service..."
- Aldeania A

"I trust Jackson Hewitt as I have used them for years. However, it is aggravating that every year there is only 1 person working in the location I go to so sometimes there is a long wait. Other than that, I would give a rating of a 10."
- Lester Sanders Iii

"Rita was very nice and professional. She made us feel at home, and really knew what she was doing."
- Lorraine C

"Very good customer service. I been with jack son for 13 years."
- Renee L

"Good fast service!"
- Shari L

"The ladies that helped me were friendly and knowledgeable, they were great."
- Roger

"The tax preparer was extremely kind and helpful. I had already been to Jackson Hewitt TWICE this week and both times, my return got denied. The preparers didn't know what they were doing, they kept giving me false information and I was on the verge of never returning. But something told me to give it a try one more time and so I did. When I had came in on my third time, the preparer had told me that it was her last 15 minutes so I could either wait on the next preparer to get there or I could take my business else where. So I stayed (gut feeling) and the preparer that had came in, took care of me and is actually the reason why I would come back! If he was to ever stop preparing tax returns, then I probably won't ever return to Jackson Hewitt unless I was proved otherwise on why I should come back."
- Katie D

"fast competent."
- Eric

"Service was great and helpful"
- Darwin T

"Was very please with the professional, very helpful service I received itemizing my taxes. Making the appointment was an easy phone call and my tax preparer spent a lot of time with me to make sure I received the maximum return and filed my taxes correctly."
- George D

"I have always enjoyed the service we get there. I will continue to come back."
- Danny R
*Actual customer testimonials. Sweepstakes entry offered.
About this location
The Tax Pros at Jackson Hewitt in Jacksonville can prepare and file your taxes, amend returns, and provide answers to your tax questions. To make an appointment, call us at (904) 299-3060 or book online. You'll always get the guaranteed biggest refund and our 100% Accuracy Guarantee. Our address is 418 Starratt Rd, Jacksonville. We look forward to helping you with all your tax needs.
Maximum Refund Guarantee (Biggest Refund Guarantee)
If you are entitled to a federal refund on a Covered Tax Return (as defined below) that is larger than what was determined by Jackson Hewitt at the time the Covered return was submitted to the IRS, Jackson Hewitt will refund the tax preparation fees paid for that Covered return (excluding other product and service fees) and provide an additional $100 (the “Maximum Refund Guarantee”). All payments made under this guarantee will be made directly to the primary taxpayer on the Covered Tax Return via cash, check, or prepaid card. “Covered Tax Return” means a Federal (excluding non-resident) tax return for the 2022 tax year that was prepared by Jackson Hewitt Tax Services or its Franchisee (not applicable to “Jackson Hewitt Online”) and filed on or prior to the annual IRS deadline or, if the filing date is properly extended, the IRS extension deadline. All payments made hereunder will be made directly to the primary taxpayer on the Covered Tax Return via cash, check or prepaid card. In order to submit a valid claim (a) you must notify the Jackson Hewitt Tax Services office through which your in-store return was filed (“Jackson Hewitt Office”) in writing or in person or, if your return was prepared with assistance through our virtual platform, notify a client service representative in the manner provided through the virtual platform, in either case by the annual IRS deadline for the year of your tax return (and promptly at any time you otherwise discover any error in connection with your Covered Tax Return) (a Claim”); (b) file an amended return with Jackson Hewitt Tax Office by the annual IRS deadline for the year of your tax return or, if the filing date is properly extended, the IRS extension deadline. The refund amount determined in the amendment must be larger than the refund amount determined in the Covered Tax Return. Same tax facts must apply to the amended return as determined by Jackson Hewitt. Call 800-234-1040 with any questions or to dispute a determination of your Claim as rendered by Jackson Hewitt Office. In no event does this Maximum Refund Guarantee cover additional taxes owed. Most locations are independently owned and operated. THIS PARAGRAPH DESCRIBES THE ENTIRE LIMIT OF JACKSON HEWITT’S RESPONSIBILITY, OBLIGATIONS AND LIABILITY WITH RESPECT TO THE MAXIMUM REFUND GUARANTEE AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY ERRORS OR OMISSIONS IN YOUR COVERED TAX RETURN CAUSED BY JACKSON HEWITT THAT RESULTED IN A LOWER TAX REFUND THAN THAT WHICH YOU OTHERWISE MAY HAVE BEEN ENTITLED. IRS Audit Assistance: Jackson Hewitt cannot act as your legal counsel, financial advisor, or otherwise represent you in connection with an audit. Ask a Tax Pro for details. Valid at participating locations only. Most offices are independently owned and operated.

Lifetime Accuracy Guarantee
With our Lifetime Accuracy Guarantee (“Accuracy Guarantee”), if an error is made in the preparation of your Covered Tax Return (as defined below), you are entitled to reimbursement of penalties and interest imposed by the applicable tax authority (and not any additional taxes owed or reduction in an expected refund) during your lifetime in connection with the Covered Tax Return, up to an aggregate limit of $20,000. “Covered Tax Return” means the annual Federal (excluding non-resident), state or local tax return that was prepared by Jackson Hewitt Tax Services or its Franchisee (not applicable to “Jackson Hewitt Online”) and filed on or prior to the applicable annual IRS deadline or, if the filing date is properly extended, the IRS extension deadline. To submit a valid claim, you must: (a) notify the Jackson Hewitt Tax Services office through which your in-store return was filed (“Jackson Hewitt Office”) in writing or in person within 30 days of the date set forth in the first written notice you receive from the applicable tax authority concerning your Covered Tax Return (and promptly at any time you otherwise discover any error in connection with your Covered Tax Return) (a “Claim”); (b) provide copies of all documents related to the Claim or otherwise requested (including any letters from the tax authority and all documentation supporting your tax return); (c) allow Jackson Hewitt, its Franchisee or its authorized representative to investigate and represent you before the applicable tax authority with respect to the penalty, interest, additional tax or refund shortfall, in any manner appropriate, at the expense of Jackson Hewitt, and (d) cooperate and assist in these efforts (including signing appropriate authorizations). You are solely responsible for paying the applicable tax to the appropriate tax authorit(ies) in a timely fashion, regardless of your eligibility for subsequent reimbursement under this Accuracy Guarantee. Coverage under this Accuracy Guarantee is subject to prior payment in full of tax preparation fees (which are not subject to refund under this Accuracy Guarantee). Failure to comply with these and other conditions instructed by Jackson Hewitt may result in the denial of your Claim. This Accuracy Guarantee does not apply to the following situations (each an “Exclusion”): (i) in the case of a late filed return (except for an approved IRS extension), interest that accrues from the applicable tax filing deadline until the date you file your return; (ii) any officially published tax law changes after January 1, 2023; (iii) your information is incomplete or, insufficient or your provide inaccurate or false information to your Jackson Hewitt Office or to Jackson Hewitt Inc. or its affiliate; (iv) your tax refund was reduced or not received as a result of a tax lien, judgment, support order, unpaid student or government related loans, back taxes, or any other government offset or collection activity; (v) you are unable to substantiate a deduction, credit, or other position taken on the Covered Tax Return (whether it be a failure to produce sufficient documentation or otherwise); (vi) you failed to timely file the tax return or pay the taxes shown as owing on such return by the applicable due date; (vi) fraud or misrepresentation of any kind, or if you had knowledge of an error at the time you reviewed and accepted the return; (vii) errors caused by software or other technology malfunction; (viii) any reason outside the control of Jackson Hewitt; (ix) errors related to reconciliation of Advance Child Tax Credit; or (x) errors related to the recovery rebate credit from federal Economic Impact Payments (EIP or Stimulus) and/or any changes in income from the prior year(s) and reconciled in the current tax year that may affect the Premium Tax Credit advance for which the taxpayer was eligible to receive, or for income estimates made in any tax year that may affect any tax year reconciliation process in Form 8962 Premium Tax Credit (“Excluded ACA Service”). This Accuracy Guarantee is void if you refile with another tax preparation company. All payments made hereunder will be made directly to the primary taxpayer on the Covered Tax Return via cash, check, or prepaid card. In no event does this Accuracy Guarantee cover additional taxes owed or reduction of a refund. THIS PARAGRAPH DESCRIBES THE LIMIT OF JACKSON HEWITT’S ENTIRE RESPONSIBILITY, OBLIGATIONS AND LIABILITY FORT HE ACCURACY GUARANTEE AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY ERRORS OR OMISSIONS IN YOUR COVERED TAX RETURN CAUSED BY JACKSON HEWITT. Coverage shall be determined in the sole judgment of Jackson Hewitt. Most locations are independently owned and operated.
